Frequently asked questions
Short answers about batches, photos and video clips, payment and your data.
Getting started
How does AiMedia work?
Once registered, you can access your Dashboard to monitor usage stats. Create batches, choose royalty-free or editorial mode, upload photos and video clips, and AiMedia analyzes them automatically.
What is the Dashboard?
The Dashboard gives an overview of your account: batches, files, balance, total analyses, plan and the date of the last analysis.
What customization options are available?
In Settings, you can adjust title creativity, append Generative AI tags, replace titles with descriptions, set word limits, enforce single-word keywords, and add a custom AI context.
Which stock platforms are supported?
AiMedia makes a ready CSV for Adobe Stock, Shutterstock, iStock, Pond5 or StockSubmitter: pick your stock once and the file follows that stock's template. Photos and clips go in the same file. Categories are left for you to set on the stock's site. Pond5 accepts metadata in English only.
Is there a plugin for Lightroom?
Yes. The AiMedia plugin for Lightroom Classic, on Windows and macOS, describes the photos you select and writes the title, caption and keywords into your catalog. One photo costs one credit, as on the site.
Batches and editorial mode
How do I create and manage batches?
Open the Batches page to create a new batch, choose royalty-free or editorial mode, upload photos and video clips, and generate metadata. After analysis, download one CSV for your stock with every photo and clip in it.
Is there a limit to how many files I can add to a batch?
Yes. Each batch holds up to 1,000 files, photos and video clips together.
Can I add shooting context for better descriptions?
Yes. When creating or editing a batch, you can add shooting context such as location, event, season, or mood so AI descriptions better match the real shoot.
Do you support editorial batches?
Yes. In Editorial mode, each photo and clip must have country, city, and date before analysis starts.
Can I copy editorial metadata to all files in a batch?
Yes. If the photos and clips come from the same event or shoot, fill country, city and date once and apply them to the rest of the batch.
Can I manage metadata visibility and filter files?
Yes. Inside each batch, you can filter photos and clips by status, hide metadata, edit the batch name, and in editorial mode manage country, city, and date.
What happens if metadata generation fails?
Failed files are marked as Error. You can reset errors and return those files to Pending for re-analysis. Failed analyses are not deducted from your balance.
Payment
Can I try the service for free?
Yes. The Free plan includes 200 credits: one photo uses one credit, a video clip 2.
Do my purchased credits expire?
No. Purchased credits stay in your balance until you use them.
Data and privacy
Is my data safe?
Your photos and the three frames taken from each clip are kept in encrypted cloud storage and deleted with their batch after 90 days; the clip itself never leaves your computer. They are sent to our AI providers only to generate metadata. We do not sell your data.
How long are batches stored?
Batches are automatically deleted 90 days after creation.
Didn't find your answer? Write to support@aimedia.team